How to handle booking confirmations and reminders

Automate booking confirmations and session reminders. Customize the email templates sent to clients at each stage.

Steps

Go to Bookings > Settings > Notifications.
Enable automatic booking confirmation emails.
Customize the confirmation email template with your branding and session details.
Set up pre-session reminders at your preferred intervals (24 hours, 48 hours, or 1 week before).
Customize the reminder email content including location directions and preparation tips.
Enable post-session follow-up emails for gallery delivery notifications.
Preview each email template before saving.
Test the email flow by creating a test booking.

💡 Tip: Include a preparation guide in your 48-hour reminder. Clients appreciate tips on what to wear and how to prepare.

Q: Can I send reminders via WhatsApp?

Yes, you can enable WhatsApp reminders in addition to email.

Q: Can I disable reminders for specific bookings?

Yes, you can override notification settings on individual bookings.

Q: Are reminders sent in the client timezone?

Yes, reminders are scheduled based on the client timezone detected at booking time.