How to process refunds

Issue full or partial refunds for gallery sales, store orders, and booking payments. Understand the refund process and timeline.

Steps

Go to the order or payment you want to refund.
Click the Refund button.
Choose between a full refund or a partial refund amount.
Enter a reason for the refund for your records.
Confirm the refund. The funds are returned to the client payment method.
The client receives an email notification about the refund.
Refund processing typically takes 5 to 10 business days to appear on the client statement.

💡 Tip: Have a clear refund policy stated in your contracts and on your website to avoid disputes.

Q: Is the Fotiqo commission refunded too?

Yes, when you issue a refund, the commission on that sale is also reversed.

Q: Can I refund a printed product after it has shipped?

You can issue a refund, but the product cannot be returned to the lab. Handle on a case-by-case basis.

Q: Is there a time limit on refunds?

Refunds can be issued up to 90 days after the original payment.